Policies And Guidelines

SUMMER EXPEDITIONS: APPLICATIONS AND PAYMENT SCHEDULES

Students and parents interested in signing up for an AUSun Summer Expedition, please take some time to read through this website together, as well as our ebrochure. Having read and understood the nature of our summer expeditions, please complete this request for information in full detail and send it to us so we can begin to match your needs with the programs offered for the summer. An agent will respond within 24 with details regarding the upcoming trips for the summer. Once we receive and review your application, we will request a 50% deposit. This deposit will initiate the processing of your application and secure your spot on an AUSun program. The deposit will be applied to the full cost of your trip. It is not refundable, but can be applied to any other AUSun programs. Once accepted, the balance is due in full six weeks prior trip departure.

STUDENT GROUP JOURNEYS: APPLICATIONS AND PAYMENT SCHEDULES

Teachers, parents or others interested in a Student Group Journey can request our ebrochure for examples and details of some of our best selling student group travel itineraries. You can either contact us directly or via our website contact us as soon as possible to begin customizing and processing your trip. To secure the dates for your student group trip, please plan well ahead so we can guarantee sufficient reservations at the intended places to visit. To initiate the process, we will send you a questionnaire regarding dates, activities, educational agendas, etc. Once your journeys itinerary and prices are established, we will request a 50% deposit. This deposit is not refundable. The final balance will be due six weeks prior trip departure.

REFUND POLICY FOR ALL TRIPS WITH AUSUN

Any initial payment made to reserve ones participantion on a trip with AUSun is non- refundable. If a cancelation is made after we have received this initial payment but before the final payment is made, no refund shall be granted. However, should a client need to cancel his or her participation from any type of trip with AUSun after having made the final payment, he/she will be refunded most if not all of that final balance received depending on how much advance notice of participation withdrawal was given and how much of the balance was needed to secure the contracted activities for his/her participation. When withdrawing from a program prior to its start please try to give sufficient advance notice in order to receive your refund. Both the parent/guardian and participant should understand that AUSun has the right to terminate the participation of any member who refuses to abide by our rules and regulations. In this event, no refund shall be granted. Should a participant withdraw voluntarily, for any reason whatsoever, after the start of the program, no refund will be granted. If a participant must return home due to illness or injury incurred while on the trip, AUSun will refund that portion of the fee which has not already been committed to an outfitter for a contracted activity. Many operating costs are based on total group expenses, not individual expenses; consequently, refunds are minimal and include expenses such as food and camping or special event fees. If a trip is canceled prior to its starting date, AUSun will refund any prior payment that was not used to secure the trip. If an ongoing trip must be terminated, AUSun will refund the cost of the trip on a daily-prorated basis. Our goal is to follow the itinerary described. It is understood that poor weather, mechanical difficulties and unforeseen problems may cause alterations to the itinerary. If an area or activity must be canceled for any reason, every attempt will be made to replace it with a similar one.

TRIP FORMS AND INFORMATION

For all our trips, once your deposit is received, we will send you a Trip Forms and Information Folder. All forms are to be read and filled out completely by all participants and parents/guardians. These forms must be completed and returned prior trip departure. Participation in any trip or program is pending until all completed forms are received. The Trip Information Folder provides an itinerary, general preparation info, travel information, a packing list, information about Costa Rica and more.

INSURANCE

All participants must be covered by medical insurance. We recommend that you check with your insurance carrier as to whether you will be covered for a trip of this nature. If not, we request that you purchase medical insurance specifically for your trip with AUSun. AUSun insurance does not cover theft, loss or damage of personal property and equipment of trip participants. We suggest you confirm that your insurance coverage includes items of this nature.

BEHAVIORAL POLICIES

For all our teen summer programs and student group journeys, AUSun maintains firm policies on tobacco, illegal drugs, weapons and alcohol possession or use. If a participant is found possessing tobacco, illegal drugs, weapons or alcohol or engaging in one of these activities he/she will be sent home immediately. In such event, no refunds will be granted. In addition, if a participant is found to be disruptive to the trip, a disciplinary problem and/or hazardous to the safety of others, he/she will be sent home. In such event, no refunds will be granted.

CONTACT US

  • Toll Free: +1 866 897 5578
  • (CR): +506 2289 0404
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

EMAIL US